I cancelled my phone service with Sprint PCS due to poor service in my calling area. The fee for cancelling my contract (which had only 3 months left on it) was $150 per phone. We had 2 phones. (I was under the impression it was $150 to cancel.) I got the bill for $300 and paid the fee over a period of 3 1/2 months. This was around April or so. When I made the last payment I called Sprint because they were adding late charges to my statement. The woman I sopke w/agreed to remove the late fees. I did not feel I should have to pay exuberant late fees for cancelling the service when I was cancelling it because they were not providing the service I was paying for. A cancellation fee being late??? Anyway, I don't remember how long after that conversation but probably a month or two later I got a phone call at work regarding an outstanding amount on my account. I explained the situation and the gentleman said he seen where it was to be taken off. About a month later I got another call at work and explained again. The gentleman said he seen what I was talking about and it would be removed. I told him I would appreciate it as I didn't owe it and didn't want them calling me at work.
Months later I get a letter dated May 13 from AlliedInterstate that they were attempting to collect a debt of $83.10 on behalf of Sprint PCS. I called them the very next day and spoke with Patricia. The letter stated I had to notify them within 30 days that I dispute the validity of the debt. I explained the situation and she told me to fax a letter disputing and explaining. I faxed a letter that day, May 21.
I had heard nothing so called AlliedInterstate back on July 14. The woman was rude & all she would tell me was that they had my letter and that "nothing had been done with it. It was just recorded that a dispute has been received." I immediately phoned Sprint and spoke w/David. He claims they told me that Sprint did "write it off"..."for collection" and they would not budge on it.
I spoken w/three different people at Sprint and each told me it would be taken off and my account cleared. They turn me in to an agency that is as incompetant as they are. As of October 28 I have still not heard from AlliedInterstate regarding the dispute, nor from Sprint.
Since all this, my sister-in-law and other people I know were let out of their contracts free of charge due to poor service. If only I'd have waited a little longer... I'd have saved $300 and not had this craziness going on over $83 in late fees.
My advise to anyone researching a new cell phone service is to steer clear of Sprint PCS.
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