Usacomplaints.com » Shops, Products, Services » Complaint / Review: Samsung - Executive customer support. #367817

Complaint / Review
Samsung
Executive customer support

Poor customer service. Had unit repiared twice w/ground shipping across the country. I had to call customer service so many times I can't count. Unit was never fixed properly and requested a NEW on. The sent a refurbished and I declined it. It took 5 more calls and talking to 3 different supervisors to get a new unit and an extended warranty.


Offender: Samsung

Country: USA   State: New Jersey   City: Ridgefield Park
Site:

Category: Shops, Products, Services

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