We purchased furniture from Levitz furniture co in Feb in Farmingdale New York. The sales person touted the stainsafe warranty 5 year protection plan at additional cost to protect our significant investment.
We purchased it. Unfortunately a puncture occurred in one of the seats. We called stainsafe and sent out the required copies of receipts warranties etc. Waited to hear from them. Received a letter stating it had been approved to select merchandise to replace the damaged chair. We waited 8 weeks for a call or notice. Finally I called Levitz and they said they no longer are associated with stain safe. They sold the contract. Got no where. I called stainsafe. They couldnt explain why they are not affiliated with Levitz any more I spoke with Elena and then a supervisor Claudia who told me that they would allow a 30% refund of the price of the chair.
I told them this was not acceptable according to the terms of the warranty but when again I was told they could not repair the chair I told them I want the refund. She told me I would have to fill out one more paper and that it would be in the mail to me that week. This is the end of the 2nd week. Nothing!!! I have emailed Levitz repeatedly expressing my dissatisfaction with no response as well. Very aggravated when once again you do the right things but no one else does
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