Proceed with caution for Eastern Refinishing, Rochester, NY. Manager/owner Charles Gayler is very unprofessional. He treats customers and potential customers with zero business acumen. I will say his representative in Rochester, Lucas, does an honest job and will perform quality work. It's a shame Charles is leading this enterprise. Use another company. The pricing structure is unpredictable and the moment you have question or concern about their work, Charles Gayler will completely change attitude to borderline psychotic. I am an MS and MBA, own apartment buildings in Rochester, and am utterly speechless by his behavior.
I used an alternate company that cost a little more money, but the service was OUTSTANDING. Very personable, family owned, worked with my tenants, and performed the work very professionally (probably a notch higher than ERF and will do more complicated tub problems, like removing bath liners and tub repair. You should call Jim at 585-820-2887 for this service, I can't recall the company name).
I read the other complaints on this site about Eastern Refinishing company; they sound exactly like my experience. I found it funny that the company denied them.
0 comments