I am a 50 year old consumer. Over the past 3-4 years, I've purchased 2 to 3 pairs of Steve Madden shoes. The problem with the shoe was the horrible odor that came from inside the shoe. To solve the problem, I've used the real leather in soles from my old shoes from companies like Bostonian, Clark, and Timberland etc. Then the old smell did not generate from within.
I've written emails to the United States Steve Madden branch customer service. Their response was that they would always push the situation and forward it to another department which would in turn contact me about the problem. I've written 4-5 emails with the same response. More recently, Steve Madden customer service has stopped responding to my emails regarding the problem.
My past experience from the Clark shoe company was extremely good. I had the bottom soles of a pair of new Clark shoes split into two and they still accepted my return along with shipping me a new pair in the mail.
I am currently wearing the Steve Madden leather shoes that I've purchased however with the old leather in soles from my Clark branded shoes that I threw out.
I would like to know why Steve Madden wouldn't take some time to research and analyze why customers like myself, wear their branded leather shoes and have a odor but when I wear other branded shoes, it doesn't smell. They should take responsibility to not ignore customers like myself this problem. I do not believe I am the only one with this problem.
If a company distributes leather shoes that causes consumers to wear a shoe with a horrible odor, is there any legal action that can be taken? I would appreciate if anyone familiar or experienced in the Law field gave me a response.
I also have a son, 22 years old, who had the same problem with the Steve Madden shoes. He brought the shoes the same time as I did and had the same horrible odor resulting from the in soles.
Why does someone like myself, that wear Bostonian, Clark, Timberland, Hush Puppie shoes, etc., that does not smell but wearing Steve Madden shoes smell? Please, if anyone from Steve Madden, would forward this email to staff, and see the cause of the problem. Thank you.
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