Complaint / Review
MWI Connections
Unauthorized charges of $109.95 to Credit Card no consumer assistance when I called Rip-off

I am investigating an unauthorized charge of $109.95 on behalf of my mother. Her credit card was charged without her permission on January 17.

I attempted to contact MWI connections via the telephone number provided on the statement (800-568-2386) and after being hold for over 30 minutes, I was then told I was going to be transferred to customer service, where I was promptly disconnected.

I have posted a message on the company website regarding this situation. As I type this e-mail, I called the 800 number again, was finally connected to a representative, and insisted that the "membership" be cancelled and the charge taken off the credit card immediately.

I was told the charge was taken off and would be shown on my next billing statement. I look forward to seeing that with my own eyes.

Maggie
Chicopee, Massachusetts
U.S.A.