Me and my husband purchased a new VW Jetta from the Mike Haggerty Volkswagen dealership in Oak Lawn, Illinois. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service department so that they could make an assessment of the problem. The service manager and the mechanics did EVERYTHING they could do to NOT help. All they did was deny that the part could have been faulty. They even tried making my husband sign pre-written statements saying that the defect was not there problem. My husband refused to sign 2 of the 3 statements because he disagreed with some of the content in the forms. He kept the copy that he did sign which then infuriated the service manager and the mechanics. They proceeded to verbally assault him and then tried to PHYSICALLY assault him. Later that day, I called to complain about the poor service and the savage and unprofessional behavior of the employees to the manager, Mike Haggerty.initially he acted as if he could not hear me over the phone, and then as if nothing was wrong with the service my husband was provided. He literally said, " Well, what do you want me to do?"
Just a warning, this dealership hires nothing but imbeciles who are only out to screw people. If you are looking to buy a VW or any other type of vehicle, stay away from this dealership! Mike Haggerty needs to have his business shut down permanently secondary to the poor service his dealership provides! He might want to consider a course on business ethics too.
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