I would like to share a poor experience that I had with Redwood Merchant Services. I currently employ their services as my merchant account and am dissatisfied. I had two placed transactions for one customer for $2,000 each, none of which were deposited to my account. I received no email or letter stating why. So I emailed one of their employees by the name of Kristy Umphenor. I received an email the next day by someone of the name of Tina Steffen to call her back. I called back to speak to Tina, then someone by the name of Michael Morrisey answered. I told Michael I wanted to speak to Tina since she was the person that informed me to call HER back. Michael then stated she was "unavailable". Very very convenient! Obviously they love to give you the runaround, and are not very good liars. So I discussed the above mentioned sales with Michael and he stated in an email that "I am unauthorized" for "these types of sales". I was selling jewelry to a confirmed address in Mexico but was still denied. I did not agree and emailed him back several times to speak to his supervisor, finally he gave me the name of "Michelle". I called today and left a message on voice mail to speak to Michael's supervisor "Michelle" and still nobody has called back. It appears that they have frozen my account?! Nobody informed me of this, nobody informed me of anything! In fact, I even asked Michael why nobody emailed me on this and he only sidetracked me and stated that they supposedly "sent me a letter to inform me about this". No! I have not even received a letter, Michael was not a good liar! And their staff has not only given me the runaround, but has also frozen my account without even informing me? Why? Michael never even discussed this with me when I spoke to him on the phone! Thier staff has horrible communication with the customer and I am filing a complaint with the BBB first thing tomorrow morning! Also, the last deposit that Michael "processed" was on 9/29/08, today is 10/14/08! Now I am incurring returned check fees from my bank at $35 a piece! Wait, it gets better! I got ahold of a Marcie Lewis who is supposedly the manager of Redwood Merchant and she not only my account was "frozen", but she has "closed" it. She even went on to state that she will not release my funds for at least 90 days! So I asked the name of her boss and she refused to give it to me stating "this matter is closed". Wow, she was really afraid that I would get her in trouble if her manager found out about her and her workers antics.in addition to a BBB complaint that I have already filed there will be a lawsuit not only for Redwood Merchant Services, but also in Marcie Lewis name (the person that was responsible for freezing and closing my account).
So in short, DO NOT do business with Redwood Merchant Services. Do a google search, you will find similar complaint stories of the incompetent employees there!
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