What can I say that everyone else here has already stated. We fell into the trap as well... Product and financial. You are right! They do prey off those young new couples that anticipate a new beginning only to be faced with a product that does not live up to the presentation and a financial company that strives off the small print.
Simplicity Gourmet (SG) states, "If a product is found defective it will be replaced or repaired at no additional charge. We offer a 1 year in store credit good toward any other product or service of equal or greater value. Sorry no refunds. If handles or knobs are broken, SG will replacce them at no additional charge." I have all my paperwork, but have not found anything on their "Lifetime Warranty."
Equtable Acceptance Corp (EAC) even have an operator just a voicemail, meaning they contct you (if they want to). The presentation boasted low interest, but the small print in which they forgot to mention and that you signed (if financing) is very decieving. Unfortunately, for legal purposes EAC is within their limits. Don't get me wrong I am still upset on how SG briefed the financial portion.
I won't go into details of how unimpressed my wife and I are with the cookware because you have already gone over everything, and I have the same issues. What it comes down to is a company that prey's off of the public.By not announcing the company name, we can not do any research on the product. Then being put on the spot to purchase because you will have no other opportunity is a chance that we took. We were had... Bottomline.
I am currently in touch with SG and trying all alternatives to replace or get another product for my money. Of course I left a message because no one answered the phone... Again.
We must make this company aware to everyone else someway somehow!!!
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