This experience has been going on from August till September, and I'm not sure that it is done. First thing: read the entire contract, small print and all. I say this because when you cancel, even after your contract is done, you will have authorized them to charge the final bill to any credit or debit card you have on file with them. When you call to cancel, they will tell you that they will prorate your bill and send you a bill for the final amount. I never got a bill and wasn't given the opportunity to pay the bill with the card of my choice. They take it upon themselves to choose which card you have on file to pay their final bill. They talk out of both sides of their mouths.
About a month before, I had canceled one of my 3 receivers. They told me they would send a box within 3 days for the return of the receiver. That box didn't come until I told them they had never sent it, on the day I canceled. They said they would then send boxes for that one and the other 2 that I had now canceled. The box for the 2 came with no problem and I sent them on to them. A day later, a box came for the single one. The model and all the info were wrong.
Knowing that they will charge you if they claim they didn't get the receiver, I called, and they said they would send the proper labeling info. Three days later, FedEx brought a second box for a receiver when the appropriate label would have done. I boxed the receiver up, and before I could get it sent back by FedEx, they sent another box and label for the same receiver. I sent the receiver in the 2nd box. A month later, they sent me a bill for the receiver, claiming they never got it.
I know that FedEx picked up the box. I spent over an hour on the phone with a customer service rep whose computer continuously shut down. She finally found the receiver and sounded as if it were my fault because there were so many boxes sent for the receiver. That's why they claim they couldn't find it at first. Pretty sloppy, huh? That's not the end. Today, September 12, I got a collections bill for the receiver amount.
Can you believe that after the rep told me that they were going to escalate the finding of the box, they sent the bill to an outside collection agency? I can't believe that they didn't charge the card again, which would have sent the account into the red and caused an additional fee. Directv is very sloppy in their account closing practices. I was told that this would not show up on the credit report. I am going to wait 30 days to see if they are lying about that. If so, I plan to see about filing suit against them for fraud or something. The programming is excellent, but closing the account is a nightmare. Read the entire contract and make note of all correspondence.
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