Auto Renewal Rip-off and slow and no response.
I want to warn everyone about their bad business practice of auto-renewing without initial contact. Their customer service is unforgiving when it comes to customers who have been with them and paid on-time for years. They enforced an early penalty release with us, making us pay for 75% of the annual cost. This could have been easily forgiven and I will remember them for a long time! Further my customer service call with Manny Rodriguez was never returned.
Please do not sign any alarm contracts with a company that enforces an auto-renewal. There ARE much better options and much better companies.
Most importantly we have seen a reduction in performance. Counterforce when contacted by the alarm system has a long response time and when the call does arrive it is difficult to understand the person on the other side.
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