This appears to be a bait-and-switch type of operation whose agents do not provide full disclosure regarding their partner processing services. Our Eliot representative advised us that online transactions would go through a company with which we were familiar and which had provided excellent service previously. We soon learned, however, that an online company notorious for poor service and nearly incessant spam email had taken over our account, which resulted in interminable wait times any time we called. Unable to contact our Eliot representative, we changed providers with about four months remaining on a 3-year contract. When our rep learned of our cancellation, he told us repeatedly he had been unaware the affiliate provider was servicing our account, although evidence of that company's relationship to Eliot appears on documents he signed formalizing our Eliot contract. We recently had a $300 early cancellation fee withdrawn from our account and are concerned that we may be assessed a monthly fee by Eliot's online partner, even though we submitted our letter of cancellation to Eliot two months ago. When we asked for some consideration on the amount of the termination fee, we were told the local office could do nothing to help and were referred to an office in Dallas. We caution anyone considering Eliot Management for card processing to investigate them thoroughly before signing a contract for services.
0 comments