I was an existing customer of Eliot and had a chance to switch my credit card service carrier to a cheaper company. I called Eliot and asked if I was under contract and they verbally told me "NO". Turns out, the bills kept coming for a monthly minimum of $35 and a $6 per month statement fee. When I called back, they said, "You have 18 months remaining on your contract and the only way out is to pay $495 termination fee."
I suppose I shouldn't have been so naive as to take their word and gotten it in writing.
I went ahead and paid the termination fee just to get rid of the monthly billing. I am saving over 1/2 of one percent on my total credit card sales.
I switched to Sage credit card processing.
0 comments