I am writing to complain about the experience of buying glasses from Lenscrafters. My husband bought his glasses and sunglasses in August. Since then we have been back atleast once a month for the lens falling out or some sort of problem. Not once were the frames ever replaced or looked at. All that was ever done was replace the lenses or tighten the glasses. We complained on numerous occasions about this and no action was done to assist us. Well I took my husbands glasses there today, complaining that there is a problem with the frames and they need to be replaced.
I got the answer they are out of warranty and nothing can be done and that it's not there fault they are broken. Well they wouldn't be out of warranty if they had done something about it sooner. I am very dissatisfied with my experience and the poor customer service I have received on numerous occasions. I will never be back again to there to buy glasses. All I wanted was new frames to replace the broken ones that have been that way since month one. Not a reliable business in my opinion.
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