I called Sprint PCS to resolve an online issue on 12/28/02, I was on hold for 20 minutes. Sprint PCS hold times are not longer than normal (as stated by the cust. Ser. Rep.), they are just as long as they always were. I talked to three different people, collections, customer service, and phone technical support. None of them were able to help me, and they kept transferring me back and forth to each other. After not getting any help on that date, I called again on 12/30/02, and talked to two people. One of them told me the 800 number given (1-888-211-4727) was not the one I needed to call. They wanted me to call another number, they could not transfer me. The second person "accidentally" hung up on me when I asked for a supervisor. I was not able to get any help.
This type of horrible service has gone on too long. As a paying customer who is trying to call and give Sprint PCS money, I should be treated better than this. I am not able to get help on Sprint PCS website, as promised. I am not able to get help through e-mail as promised. Sprint continually directs people to call, yet they are telling me the call volume is so high I have to wait. How about allowing people to resolve an issue via e-mail? DUH!?!
I do not have the time to waste calling Sprint PCS's 800 number. This will be my third time in the past week I have had to spend time out of my day to resolve the same issue, the first two times were for a total of 65 mins. That is a valuable hour out of my day for a problem that has been going on since Mar. 02. I have yet to see one of Sprint's concerned customer representatives calling me to try and help. If my customer had a problem and I did not fix it, I would call him and try to help, until it was fixed.
I would also like to let you know that Claire, Sprint PCS's phone assistant is never helpful and a big pain to deal with. I have heard this from numerous people, and I have not been able to get her to correctly diagnose or transfer me when I call for an issue. It is almost impossible to get any help online. I am not able to get to Sprint PCS contact us page without first going through 6-7 pages of everything else. I can "buy a phone", "change my plan", or "pay my invoice" anywhere. If I need to get a mailing address or actually get the customer service number, I cannot get it easily.
This is another example of why people are leaving Sprint PCS cellular service in droves. I have not recommended anyone to Sprint PCS company in almost a year, because of horrible service.
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