Dear complaint,
This is just a small thing of this terrible mess of a company that I have dealt with since 12/22/03 and prior.
Paying for services rendered which not only did 1/2 of the stuff never be completed I have not seen one
cent from one sale of a book. This is why I called them and told them they were no longer allowed to sell
my books anymore because I felt with as much publicity and huge emails I had received I would have sold
many of books. As of almost 1 year later note one red cent has been paid to me for books sold which were
sold through them exclusively and Amazon and Borders which both these companies were to pay them for
books sold. This is such a nightmare I don't even know where to begin. If you go to jillannupstairs.com you
will see all of the press my autobiography has received. I ordered a ton of books and they told me they
would take services not rendered off my latest book order since those items were not completed. When I
received my bill there were no services not deducted and then I wrote them the following emails which I am
attaching. They still say my back payment of books sold which is over 250 books sold is coming which I
feel I will never see. I do not know what to do and have spent over 10,000 with these people already. I not
only ordered 100's of books to send out to ever media outlet friend and aquatint which made them a ton of
money to be treated with such little respect. The largest scam that they pulled on me is selling me the back
page of the Chicago Book Expo paying a huge amount and was told I would be on the back of every single
program at the book expo. Thrilled I agreed and when I arrived at the expo grabbed one of the people's
directories to see my book not on the back. Confused I called them immediately and they said there had to
be a mistake. I said no I have it right here in my hand. They said they would clear it all up. The following
day they showed me a small color brochure that had my book on the back that they passed out within their
private booth at the Chicago Expo. The amount was for 500 printed color brochures and the cost was
almost the same as me giving out a fully printed book to every customer that walked up. Feeling so stupid
that I had been fooled and having to work with them to promote my book in the booth the following 2 days
was dreadful. I was so angry I could barely look at them. I even explained this to them later after the show
on how upset I was and that I was a business woman and there is no way I would have agreed to it that
they had told me that everyone would get one. They meant everyone that wondered into our booth and that
they forced to take a brochure which was hardly anyone. It was dreadful. I had been told that I would be
on the Chicago Expo directory and was not. That is a whole other story that only shames me and made me
start to fear them and question everything they were doing asking why the other items I had prepaid for had
not been completed blah blah blah.
Please help.
The contract was signed 12/20/04. It is now 12/20/05. I have not seen one cent from any book sales even
though I was told over 250 had sold. $14.99 a piece and I got to keep a large chunk of it. March the book
was printed and distributed to me. As well as put on their website and placed on Amazon, Borders and
more to sell books. I paid at the time of 12/20/04 to have the following services done to get sales to my book.
Books for Review 3500 Newspapers $225
Books for mailing $265
Marketing Art Package $129
R & R program 18 months $500 = used 7 months before canceling due to not getting paid for any books
sold in this amount of time. I am asking for amortizations of 7 months used and the rest to be returned 500
Divided by 18 is $27.77 per month used for 7 months before I cancelled = 194.39 used - 500 = remaining
amount of $305.61
50 Hard Cover books; that were ordered 25 to be shipped to me and 25 to be shipped to my publicist.
Around $13.06 a piece never received. I just found a bill after confronting them about these items that not
only has 25 books billed for 13.06 a piece = $326.50 but also a lot of other items that were not authorized or
agreed upon that were charged. I was told I would be charged for Corrections, 1 PDF proof and a $1 new
cover Design. When I get a copy of the bill I have a whole bunch of unexpected charged that were extra's.
I was charged for 114 Corrections. Which I was charged in the beginning for graphical and spelling errors.
Most of these 114 Corrections were from things she did not catch when the book was turned in which is the
responsibility of Page Free Publishing. I was told I would be changed to delete or change sentences not
spelling and grammar! I was told that they were having a special till the last day of x-mas that you got a full
edit of your book. I have also never seen a hardback of my own book. Anyhow the extra bills come to
$629.44
60.00 1 new text file
194.00 1 new book layout
228.00 114 corrections
60.00 1 new cover file
60.00 New PDF proofs
27.44 review copies
= 629.44 (see Exhibit A) Invoice No. 1597 Order Date 7/22 on this one invoice is the 25 Hard Cover
Books = $326.50
On this one invoice = $955.94
Not sure if I was charged for them or not due to not getting information from Page Free Publishing but an
order was made and I have 1000's of dollars already paid to the company for books I purchased. 50 x
13.06 = 653.00.
Total amount owed:
Books for Review 3500 Newspapers $225
Books for mailing $265
Marketing Art Package
653.00 Books 50 hardback
629.44 Charges not correct
Total is $2207.05
Outstanding sales that have occurred of over 250 books sold.
I am also asking for damages besides this amount if I do not have a check for the $2207.05 250 books
sold amount if this is not settled immediately. I will then be asking for fees of all of these other charges and
also attorney fees. I have had to take the book elsewhere due to these people. They worry me that I have
sold many more books then they are telling me based on all the other lack of information they are willing to
give me. I feel that I should receive my money back for all the set up charges to produce the book due to I
am having to do it all over again and I am forced to get new ISBN #'s for both books and it also has been a
huge damage to my book due to me having to pick another title and just them not putting those other
Marketing items in effect has cost me substantial sales.
I am willing to go to court. I feel I have been completely taken advantage of and they are probably doing
this to many of girls that can't get their books published taking their hard earned savings and living it up.
This must not go on!
After I would make an order of books or changes no bills were every submitted to me. They would
automatically deduct it from a credit card on file. I was in Manhattan for over 2 months and in Indiana for 1
month promoting my book. This is the only reason it has been brought to my attention many other things
they were doing that I was not aware of such as these additional charges.
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