I've repeatedly tried to obtain the wedding photographs which I've paid for, but over a month has passed and I still have no photographs.
I've been very patient and I have tried to be understanding. However, I've placed numerous phone calls and every statement Paul makes ends up being not true.
Nature of communication regarding our issue:
6/17 (12:30 PM) Mr. Paul Nestor told us to log onto www.greatweddingideas.com, www.paulnestor.com, or www.ourweddingphotos.com on 6/200 to view the photos from our wedding.
6/20 (3:50 PM) - I attempted to view the pictures but the link provided did not work. I emailed Mr. Nestor the following:
Paul, I've tried the link on your site. When clicked though it states Page Not Found. Please advise.
6/20 response to email from Mr. Nestor: Re: Dear Friend: I recieved your EMail about your wedding photos. I am having a technical problem in up loading theseimges to the site. If the site is not up and going by Sunday, Please call me and I will make a time to meet you personally. Thank You.
6/23 (8:38 PM) Link still didn't work, sent reply email to Mr. Nestor: Hey Paul, I've noticed the link still doesn't work. When are you free this week for me to view the photos?
6/23 Reply from Mr. Nestor - I am having a problem with the uploading of these images. Please call me and Ill get the prints to you. They are great.
6/27 Met with Mr. Nestor at his home to view photos. After looking at the photos I selected 9 photos and a CD of the images. I later dropped off the money with Mr. Nestor at which time he presented me with the invoice stating delivery by 7/8.
7/8 Phoned Mr. Nestor, was told the company in Seattle that was developing the photos would take a bit longer due to there being so many.
7/15 (11:18 AM) Left a voice mail for Mr. Nestor.
7/18 (1:06 PM) Left a voice mail for Mr. Nestor.
7/21 (12:09 PM) Called Paul, stated the photos would be arriving via FedEx today. I asked Paul to contact me as soon as they arrived as I would be in his neighborhood and would pick them up. No return call that day.
7/23 (1:19 PM) My assistant contacted Paul for me, Paul asked to speak with me. Paul stated to me that the company in Seattle had mailed all photos but mine because the coloring wasn't correct. He stated they would arrive later today. I asked Paul again to contact me and I would pick them up.
7/24 - Spoke with Paul Nestor. He stated package was arriving late and he would have to call his secretary to figure out where it was.
7/25 - Spoke with Paul Nestor who stated the package still hadn't arrived. I told him I was leaving town and I wanted them before 5. He then stated that probably wouldn't happen, but he could at least email me the photos so I could show my family. He promised I would have them by 9 PM.
7/30 - I phoned Paul Nestor wanted to know where the email was with the pictures and the photographs themselves. He stated he did email but it must not have gone through. I then gave him both of my email addresses and he promised I would have the photos in 30 minutes. 4 hours has passed, still no email in either account.
0 comments