I was also taken advantage of by Universal Rock Pools and Spas. It took 8 months to build my pool. I found many things wrong with my pool while being constructed. I had to complain many time before anything was done. I also did much of the work myself that they would not fix.
Problems with the plumbing, leaving a pump not plumed in.incorrect electrical that took 3 months and 3 different subs to fix. Not putting in a waterfall I had paid for. Charging me extra for a retaing wall that I was told was included in the price. They put in 6 jets in my 8' hot tub which all are in the back half of the spa. They told me they couldnt put any in the front since it was an elevated spa.
I could go on and on with problem after problem but it would take me all day. Now I am having problems with the gas line not making it my heater. So now I have to have it dug up and fixed.
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