I joined The Right One after 5 hours of interviewing (at 11:30) at night on May 5th. I put down $1,500.00 and signed an agreement for a remaining balance of $4995.00. I was told if I cancelled within 72 hours, I would only owe $95.00 processing fee. I called customer service the next day to cancel (left a message) and sent a certified letter of cancellation on May 7th. The person who interviewed me called to find out why I had left a message on their recording and I told her I sent a letter to cancel and I wanted my $1,500.00 back. She stated the "agreement" says I don't get it back. I have two problems with that statement. They gave me a packet of information. On the "agreement" the $1,500.00 is called an "Initiation Fee" and the total price I owe is $5995.00. On the form they filled out for the direct debit from my bank, the $1,500.00 is a "down payment" and the total I owe is $4995.00. How much do I REALLY owe? Was it an "initiaion fee" or a "down payment" I gave them? They have yet to answer that question. I would NEVER have signed a document nor written a $1,500.00 check if I didn't for a moment think I wouldn't be able to cancel and get my money (or a portion) of it back. I wasn't even a member for 24 hours before I called to cancel and officially cancelled well within the "72 Hours" I was told I had. Now, they are telling me that based on the "agreement" I signed at 11:30 at night, they don't owe me any money. Heck, they cashed my check 2 days AFTER they knew about my cancellation. I fully expected for them to have me pay the $95.00 I was told I may have to pay and refund the rest. Boy was I wrong. I received a letter from them on May 19 and they will NOT refund my $1,500.00 because of "services" they provided to/for me and the "agreement" I signed. They haven't done anything for me.
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