I got scammed too! & I know of at least one other business owner in our area that got hit by the same sales person/company, with palcement of atm, using the same sales pitch.
He makes promises and out right blantant lies about what his company can & will do. I am 20 months into my 60 mo. Non-cancellable contract lease, and has not been enjoyable at all, besides from the lies he told to make the sale, the customer service is next to none. Although, nice and apologetic when you can actually reach some one, there is a reason why they can't help you. "You signed a contract with LFG 233 north Michian ave. Suite 1800 chicago il. 60601-5802. Period.
Tech support is slow and will leave you with system down, waiting for a part, sorry, all our people are elsewhere maybe next week. Or "oh I thought that was taken care of weeks ago." You have to stay on them. We are not priority, but we better make our lease payment or they will charge us late fees, if non-compliant they will put a lein on your property, plus charge for all fees. The Co. Agrees that the tacticks used to place the atm on our property and to get us to sign was unethical, but all is fair in the business lies of a independant sales agent, (card read, account executive) they have no control over the promises they make a potential customer. Any one that comes on the scene to help or assist, is either disappeared or no longer works for the company.
LFG, says if you have a good relationship with IQ, they can do a lease transfer, for $100.00 if the new operator checks out, IQ will move the atm on there property and take us off the lease. Dont know if they will actually do this as, we don't know anyone who wants an atm, and they said we were on our own to find someone, of course we were told they would find a new property to move atm to upon signing, now it is up to us, they know we wont be able to find someone, if we happend to then, they would probably come up with a new excuse as to why they can't honor that promise either. Guess, we dont have a good relationship cause manager Frazier Clark of IQ says no way we dont know anyone that wants an atm, the way society is moving away from cash. Yeah thats what I said when they were pushing this thing onto me, oh no just try it out if it doesnt work out we will be more than happy to remove it. All lies. (isn"t this what they do, find properties to put these on?) commissions are already made on this sale.
Look out! IQ is now under a new name, Apline payment systems, seems they have had a bit of trouble. So they changed there name to protect the unethical. Alpine sales men had the gull to ask me for my merchant account, last week. I have a history with them all documented, times and dates of contact, names numbers, phone and faxes change often. Put there alpine # in and IQ poped up.
IQ, is a legitament company banked by wells fargo, partnered with LFG (whom lease equiptment) cash solutions does there processing for the atm's, also legitament. The issue is that IQ, sends out sales reps. To bussiness to get there accounts, allowing them to do & say whatever nessessary to get a signature, and then hidding behind, that the sales guys are not backed by the company because they are independent agents. IQ told me that in a court of law they would stand on my side against the sales man, bearing no accountability to his actions, we would have to sue Chris and he no longer works for the company. After 20 months of run around, this is what I know to be true and factual. Currently I have system down. I am sure it's there response to me filing a complaint with the BBB recently, 7/26/08 is there deadline to respond to my complaint. Looks like I have there answer with the system down, recieving new run around, about repair, IQ is our tech support and they are fixing my wagon. Maybe they will get to it next week I am told.
This information is factual and true and is of my opinion gathered from my personal experiance, and is not intended to be of harm to anyone, personally or business and is my right to voice without retrubution. People have the right to know, about companies likes these.
Josie
longview, Washington
United Kingdom
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