I requested 2 items from Beast Hair on 2-3-08. Nexxus hairspray and Paul Mitchell serum. The web based organization mentioned that I'd obtain 7 free trials with my purchase. An additional benefit for me. I easily obtained a message verification from the payment organization "Bella Immediate" which later was outlined on my charge card record as Belle Immediate. I also observed the payment organization e-mail was really from the person BobLederer.
I received a container on 2-7-08, it contained the Nexxus hairspray but only a trial/travel size of Paul Mitchell serum (. 85 oz) with no free trials. The packing slip confirmed the entire dimension Paul Mitchell serum (5.1 oz.) have been delivered, that was wrong. 24 hours later I delivered a contact to Monsterhair.com declaring used to do not get the item I requested Paul Mitchell serum, full-size, 5.1 oz. But did get a trial-size.
It took 11 times to get an answer to my issue. I attempted to locate a telephone number to contact Beast Hair however the site stated no telephone calls, web only, mail only. And so I waited. On 2-18-08 I obtained an answer from Beast hair by mail which mentioned, I estimate, "I did so some checking were awaiting the bigger dimension in the future in. this will maintain within the next couple of days. I'll create shoreline we deliver item out then. Please keep travel-size on-US. We simply began to provide PM which was out poor. Best wishes Alex Co-Owner MHA."
I waited 15 more times without any reaction or item. On 3-4-08 I sent another email requesting my product that I paid for, again, but this time stated that if it was not immediately shipped I was requesting a refund for $15.79. I subsequently mentioned that I likewise never obtained the 7 free examples that I had been guaranteed and was really dissappointed with Beast Hair. I've now been waiting for more than 1 month to get the merchandise I've taken care of.
On 3-4-08 I received a response by email from monster hair. I estimate, "I display we dilivered your purchase entirely. Beast hair by no means guarantees test should you browse the the surface of the test site it claims. Should you purchase from Beast hair for that free examples don't."
I then began studying the corporation. Beast hairis target is 2323 W. Primary Houston, Texas and telephone number 713-893-3495. The payment organization they employ is Bella Immediate. Bella Direct doesn't have understand site or tackle, just a person through google called Bob Lederer. Our lender acquired a telephone number for Bella Immediate of 281-486-7774.
I send another mail to Monsterhair on 3-17-08, hanging all prior email coorespondence, (in case they'd ignored the things they had previously mentioned). I again required my item or reimbursement. No reaction adopted.
I then quit telephone communications at Beast hair on 3-20-08 and 4-1-08 seeking a return phone. I also mentioned when they didn't contact me back I'd challenge the cost from my charge card business. No reply, again.
I also left telephone communications at Bella Immediate on 3-20-08 and 4-1-08 requesting a return call because of problem with my order with Monster hair they'd managed. They'd not return my phone. Our lender also mentioned they quit them communications and obtained no-return phone.
I questioned the cost of $15.79 on 4-3-08 and was returned this quantity.
in my opinion they intentionally delivered the incorrect dimension by having an incorrect packaging slip to rip-off the customer. When I named it for their interest they delayed, because they possess a number reimbursement plan after seven days. Once they observed I'd stored all emails and did not ignore it, they simply ignored me.
I'm also really uneasy using the payment organization they utilize, Bella Immediate. Our lender Dual Eleven Credit Union couldn't discover any website or actual target for the corporation. Merely a telephone number that's an answering device that's a launch. And, they'll not return your calls. Really questionable, for me. I want they didn't have my financial data.
if you should be considering purchasing from Beast hair, I'd not suggest it. When you have a problem having a prior purchase with Beast hair I really hope a few of the info I've supplied can help you solve the issue.
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