Mistreated and ripped off - they usecustomer credit cards for interest-free loans...
Amazon.com is using customer credit cards to float themselves short-term interest-free loans. They do this by debiting your account and waiting weeks to ship your products (most companies do not debit your account until your order is actually shipped). If you return items, it may take months after they receive the goods for them to return the money to your account.
The details:
I placed an order with Amazon.com for two books on 9-20-02. Both were listed as being in stock. My account was billed for $36.90 on 9-23. I chose the free shipping offered at that time.
On 10-4-02 I emailed a complaint about the fact that while I had been charged for the order almost two weeks ago, the books had not been shipped. I continued to email them and received only unsatifactory answers - answers that had clearly been cut and pasted from boilerplate text. On 10-11 my account was credited $36.90.
On 10-14 my account was debited $20.94 twice for a total of $41.88. Note that the total magically increased by $7.98.
I finally received my order on 10-25, four weeks after my account was debited. Understandably angry about the service, I returned the books on 10-28-02. Since I live in the same town, they should have received them by 10-30 at the latest.
Finally, on 11-11 they credited me $16.95, not the full $20.94 (which was an overbilling in the first place).
After several more emails, I was promised the remaining refund by 11-24. It is now 12-16 and I have not received it.
They held money from my personal account for four weeks the first time, and have now held it for over 6 weeks.
I'm pissed off!!
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