May 31 Authorized Movers arrived 12 hours late, at 3:30 AM to pick up our shipment. Today, 6 weeks later, our shipment has yet to arrive.
Authorized Movers uses sub-contractors, apparently anybody who has a truck. Our driver was a Russian-speaking man with limited English. He used a personal cell phone to contact us.
When he arrived in our town to deliver, he made one phone call to deliver. Got no answer and went home to NYC, with ours and two other's shipments.
(We were told it would take 2-3 days to arrive. He arrived here in 12 hours.)
Two weeks later, he was fired and "abandoned" the three shipments in a warehouse in NJ, according to Authorized Movers. Everything from his truck was moved to Miami, the movers headquarters, to be sorted out, we are told.
After many, many phone calls, we were given a "personal representative" to handle our case. We were told to contact only him. He never answers his extension, we are only given voicemail. He has responded to only one of several messages left. He said we will be given a delivery date "today". So far we have received no delivery date. Two weeks since his "today" comment.
Here is the biggest worry, for anyone reading this. Your goods will likely be worth several times the cost of moving them. Lawyers tell us, that may be all we get.
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