In October of I switched to Dynowatt after doing some comparison rate homework. For the first 3 months, the rate was steady at around 13.8 cents. Then it actually went down for several months to 12.8. I was so glad to see my research paid off and things were going good.
Somewhere in the middle of it crept back up to the 13.8 area but I still thought it was a good competitive rate.
In January and February of this year, the rate was back down to 12.4! The rate going down was a great surprise because it seems oil and gas prices have been steadily going up for quite a while now.
Then in March, back up to 14.1. Wow, it stung a bit but all things considered with the ecomomy, I figured it was par for the course.
Then the April bill comes, now I'm at 16 cents per kiloWatt hour. Not to mention, temperatures are heating up here in Texas.
The final straw came with the May bill - 20.6 cents!
I called to find out what the heck was going on and got the answer that energy costs are on the rise. And again, I thought to myself the costs were going up in January & February and yet your prices came down. The unsympathetic tone of voice of their service rep made me think I wasn't her first upset customer.
She did offer to put me on a fixed monthly rate if I locked in for 2 years. A rate which is higher than the company I have now gone to. I questioned her about their policy to notify customers when rates were going to change and offer them the possibility to lock in before it more than doubles from the original rate. She said it was not something they could do because prices fluctuate all the time just like the stock market.
Today I received my final bill from them - 24.9 cents for a one month bill of $622.59. I am livid!!! I couldn't help but feel that they imposed the highest possible rate on me because I have ended my service with them.
It seems to me that if you can lock in at a lower rate by signing a contract with them, then they have the ability to decide, make and change prices whenever it suits them.
I noticed on this final bill that they have a note which I believe has appeared for the first time - it offers a $100.00 incentive to lock in to a fixed rate.
Well sorry, it's a little too little too late.
New customers may get a better deal from them but long time customers get robbed. Good bye Dynowatt.
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