In June I completed a survey conducted by BizRate after making an online purchase at Clinique.com. I was offered 3 month free trials of different magazines which I accepted on 3 different magazines.
I subsequently received a notice from Synapse Ventures, Inc.in Salt Lake City, UT with an 800 number to call to cancel the trial subscriptions at any time.
I tried calling the 800 number provided and was not able to talk to a real person, nor was I able to cancel any of the magazine trials. I called information to get a regular number for them and was told by the information operator that no such business was listed in Salt Lake City, UT. I looked online and found two other numbers to call, both of which I tried, but again, not able to speak to a real person and not able to cancel the trials.
I looked up the company online and found them listed as Synapse Group and found a regular number for them as well as their street address in CT. I called this number and spoke to a woman who answered the phone. She transferred me when I said why I was calling. The second person I spoke with took my name and address and when I told her why I was calling I was hung up on. I called back 3 more times and each time I was hung up on. The last time I called, I got a recording that the number was not in service.
I have contacted the CT Attorney General Office and the Better Business Bureau and will be filing consumer fraud reports with them as well.
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