I had a horrible experience with this bridal shop and experienced the worst customer service ever! It should have raised a red flag when my dress arrived and I expressed concern about a seam across the front of the dress.instead of trying to reassure me, the owner proceeded to insist that the sample dresses were all like that and then went to pull them out to show me.
My sister ordered her MOH dress there as well, after requesting to purchace the sample dress. (She was told that they needed that sample because it was the only one and not to worry; the dress would arrive in plenty of time.) Her dress was set to arrive mid-May. The wedding was June 14th, however it was in Puerto Rico and we were leaving Tuesday the 10th.
When we went in for the final dress fitting on June 1st, her dress had still not arrived. We were assured it would be there midweek. When I called midweek, the dress had still not arrived and I was told it would be there by Monday, the 9th. When I expressed my concern and was upset that the dress was arriving the day before we were leaving, the owner responded with " Well, it's better than the day after you leave!". I found this remark to be extremely rude and unprofessional. At this point I asked if we could please buy the sample since we knew it fit and was there; however, we were told it had been sold to another customer. Funny, when we couldn't purchase a couple of months prior!
When we went to the shop the day the dress arrived, I voiced my opinion that she was very unprofessional with her comment and she proceeded to argue with me that she was not and then lecture me about life being too short to worry about small things. (Meanwhile, we had to make two trips to downtown Phoenix the day before we were leaving, as we were preparing for our trip.) She also said that she never told us she would not sell us the sample, she always would sell them, although we both heard that statement. At the fitting the owner continued her unprofessionalism by making a comment about the dress being needed to be altered because of weight gain and that was why we had to return. I was outraged!
The daughter then threatened to not do the alterations and refused to accept a check from me (after I had written one there previously). I would reccommend anyone purchasing a dress to go elsewhere! You would think that working in this business these women would learn that it's better customer service to not upset a bride so much in an already stressful event! I've rarely experienced such horrible customer service and even though it was the day before the wedding, I would have went elsewhere for a dress had they not refused to refund my money for the dress!
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