I recently ordered poster from this company. I made my order online never dreaming that their idea of " Poster Paper " was not poster paper at all. Each poster cost me just over $11.00. There was nothing posted about low quality next to my paper option. I assumed Poster paper ment just that, not large format low weight paper stock. Very different.
Since my complaint they have added low quality next to the paper choice online by the admission of the owner Brian today) I opened the package with my business partner and or UPS man. To our horror the paper quality was terrible. Not only that the quality of the printing was awful the black was streaky and it looked like someone had printed them in their basement using a lower quality machine then my own large format printer. I sent the posters back immediatly and refused the shipment. Since then I have gotten nothing but greif and terrible customer support. They have taken the position that it is my fault for using the poster paper and only offered me a reprinting which I could pay the difference for on better paper. This did not work for me since my show (which the posters were for) has come and gone. I have requested a refund and they have angrily and rudely told me to contest it with my bank and that even if I did this they were in the right and I would never get my money back. I spoke to my bank who assured me this is not true since I have no product can prove they have the product and am still out money. On top of this they have accused me of going on line and writting message boards slamming their good name. Until now I have not done this now that they have accused me and put the idea in my head I am spreading the word.:) Never use this company all you will get is headache greif and a shotty product. Apprently I am not the only person on the web who feels this way!!!
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