When i discovered that hsbc card services was (targeting my account) for the generation of fees, i immediately requested
In feb. 2008 that the account be closed, that a payoff amount be forwarded to me in writing, for the legitimate charges, then i would pay the amount and clear the matter up.
What i got was my phone number placed on their auto dial system, harassment type calls, such as ringing the phone and when it was answered, there was no one on the line, then 1-minute later another call, when it was answered the message" all of our reps. Are busy".
I knew who the calls were coming from, the number was logged on my phone.
Then the real harassment started:
I received a collection call before 8:00 am, on a sunday morning.
I had one collector threaten to enter my bank account, which they attempted in march. Even though i had requested a payoff statement of legitimate charges.
The charges started when i sent a payment in for feb., the card center delayed the posting of the payment from
the feb. 23, when it was paid until feb. 29- this generated a "late fee", the account was near the limit (within $20.00), however, with propet posting the account would not have been late, or over the limit, the late fee
generated an "over the limit fee" which put the total well over the limit.
Remember i did not do this, the card center (targeted) the low credit limit, near limit account.
I notified the card center the additional charges was disputed, i again requested a payoff amount!
The only reply was, you got a statement.
I refused to pay the "charges", since the account was targeted!
Then on march 18, they made good the collector threat!
An attempt was made to enter my bank account, using information from a prior payment online (which was supposed to be a one time event), they submitted an unauthorized $ 40.00 request, which was rejected by my bank. They in turn charged a return transaction
fee. Then march 22, they again submitted another unauthorized request, which again, was rejected by my bank. Guess they thought this would go unnoticed, not on your life.
I checked my credit report, they had reaged the account to show the account was late, without placing the "dispute" on the report.
Hsbc bank nevada, is an occ chartered bank, yet it has only credit cards, lots of credit card accounts.
I have prepared a report to the ftc and occ filing an extensive account of the violations and requesting that the "statutory
consumer compensation" be paid as resolution to this matter.
Hsbc bank nevada, direct marketing has not acted in good faith, they only have "collectors" in their "customer service dept.".
I finally received a call from a seinor "collector".
I told her that i wanted a copy of the entire account for audit purposes. I also wanted a written payoff amount, i don't trust their word on the phone. The payoff amount was set at $ 400.00
and i was assured the letter reflecting this would be sent to me.
To this date june 22, i have only received the copies of about 11 or 12-months of the account, no letter.
Again, the world should reject hsbc bank and anyone who finances accounts through hsbc bank.
One of their companies, household bank-held an account open for 2-years, they showed a balance, which turned out to be charges for credit cards, they had posted after the account was closed.
I contacted the cred reporting agency, requested an investigation.
They simply called the company, which reported twice the amount, reaged the account, and placed the results on my credit report.
This i would ot tolerate!
Registered mail was sent requesting that the account be closed, that a customer service rep. Promised the account would show -0- balance, and account closed.
I await the next credit report.
Analysis:
Hsbc bank nevada, card services, will target low-limit, near limit accounts to generate huge amounts of fees, this is possibly on the orders of a rouge supervisor who wants to show that the3 center is generating extra profit. This could also be a type of skim. Generate the fees to cover the missing funds, then write off
the fees, this shows up on the income tax as a loss. If managers, supervisors, and others stay quite, no one suspects.
Shadotak does.
Will update this when resolution is achieved!
Shadotrak
LAS VEGAS, Nevada
U.S.A.
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