Complaint / Review
ATT Illinois DSL
Sue Customer Sevice Manager ATT High Speed Internet Basic $10/Month is difficult

I ordered the $10 ATT High Speed Internet Basic that received little publicity as it offered this service as a concession to the FCC in order to gain approval for the merger with Bell South.
When I received my first bill it was for $19.95. I called. I was told it was corrected. I received the $9.95 credit.

When the next bill arrived, again I was billed $19.95. I called on June 14 and talked to and Sue, a customer manager in Illinois. After 30 minutes of discussion, Sue told me the correction was made during my last call on May 19 by Jeff, but it takes 2 to 3 billing cycles to appear on my bill. I was told by Sue that I could not get the $9.95 credit because I may get an extra month to the 12 month agreement. I asked for a formal acknowledgement of our conversation. I was told there is no way to get any record of the agreement as it was done online.

Anyway, I have wasted another hour talking to ATT and have nothing to show for it except a statement that the $10 Internet service agreement will be honored soon.