Usacomplaints.com » Shops, Products, Services » Complaint / Review: Warranty America, LLC - Deny, Deny Deny even legitimate claims. #313407

Complaint / Review
Warranty America, LLC
Deny, Deny Deny even legitimate claims

On June 6, my 2002 Lincoln, LSE began to make a horrible banging noise underneath the hood. I contacted my mechanic and was advised that I needed a new sway/stabilizer bar, bushings and stabilizer links (these are front suspension components). When my mechanic contacted Warranty America, LLC the claim was denied due to this being a "normal wear and tear issue". They also told my mechanic that I never selected the "additional coverage for wear and tear on my contract." THERE IS NO SUCH CLAUSE on my 2006 contract.
I personally contacted Warranty America on June 10, spoke first with Bo, who told me that what I was explaining was different than the notes taken by the first representative and that I should have my mechanic call again and clarify. The clarification was that on my particular model you cannot just replace the bushings you must replace the entire sway/stabilizer bar because they are sold as one part. The stabilizer links however can be separately replaced and ARE covered but they were not the only part that needed to be replaced. Bo confirmed that the links should be covered at $33.00 each and the labor associated therewith (a half hour) and that my mechanic needs to call to get confirmation. When my mechanic called back, the claim was denied AGAIN due to 'wear and tear' even after my mechanic clearly explained the part (s) could not be replaced separately and that they failed. My mechanic also questioned Warranty America on the replacement of the links. Again not covered this is normal wear and tear. Are they kidding me this is the front suspension. NOT brakes. It should be noted that in several conversations with several representatives it was told to me that if the stabilizer links break, we will cover them. When I advised my mechanic this he indicated that the links cannot be broken and they probably said that because I wouldnt know that.
That evening I called back and was told an entirely different reason for not being covered something along the lines of the parts can be sold separately and we will cover only those parts I demanded to speak to a supervisor to explain that this was not the case.
I was on hold for 45 minutes— before Curtis took my call. I was advised again that this is a wear and tear issue. I asked how is a front suspension problem wear and tear? I was told which is so disconcerting— that if you break down we will cover the part, but since you didnt break down, we cannot cover the part. Maybe you should drive the car until the part fails however you must know that you could lose control of the car, cause additional damage to the front left tires, and possibly more damage AND here is the best& and if the additional damage is related to this we will probably NOT cover it. ARE you kidding me, drive the car with children knowing the front suspension is not working properly to have the claim authorized, risk lives of others, etc. I couldnt believe my ears. My husbands mouth dropped when he heard me repeat what Curtis just said. When I advised my mechanic about this he indicated that you basically will never break down you will hear a really loud banging noise constantly, your left tire will run the risk of failure, your front alignment will be off, and your steering will be compromised. My mechanic said if I was to run that risk, several other issues will arise. At this point, I figured I cannot argue anymore I will just pay the 600.00 dollars to fix the car.
We all know-Warranty America clients that is-that there would have been another denial due to driving the vehicle which needed repair causing the breakdown. I insisted after 2 hours of back and forth double talk and nonsense that Warranty America at least pay for the Stabilizer links and labor associated therewith, as Bo indicated. Guess what Bos notes were not recorded. Go figure.
I have contacted an attorney and intend to fight this all the way. I paid $2200.00 for a warranty which has since been paid in full. I have had two prior claims for the same thing which were also denied at first, but after 6-8 phone calls finally authorized.
This company will find any which way they can to deny a claim, they are fraudulent in their conversations. I only wish I knew this prior to purchasing this particular warranty, because for the past 2 years I could have invested the 2200.00 and still be ahead of the game. Buyer beware!


Offender: Warranty America, LLC

Country: USA   State: Colorado   City: Arvada
Address: 5695 Yukon Street
Phone: 8005311925

Category: Shops, Products, Services

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