Beware of Circuit City and their warranties. I have been a customer of this store for several years, spending over $15,000 in the past 3-4 years. I purchased two Sirius I-Pods here. The most recent one, purchased in February carries a standard 12month warranty and was not operating properly. The warranty statees to return to the retail outlet where purchased. I did that today. However, the customer "service" clerk could only advise me to deal directly with Sirius.
When I showed her the written warranty the store had included with my purchase, she refused to honor it. I asked for the store manager who also refused. I asked her how she could justify a policy contrary to a written promise provided at point of purchase. I did not raise my voice or use bad language. I asked for someone higher up the chain, but she insisted there was noone. I then asked for a contact person at their corporate office. She provide me a phone number, but that number is not working today and simply rorates one thriugh a serious of never-ending menus.
The kicker was when I insisted on speaking to someone, she gave me the number and demanded I leave her store! I asked if she was serious and she said she was. I told her I haqd additional shopping I wished to do, but she said "not here, leave my store now..." I remarked that one can only hope they are so financially troubled someone more responsive to customers would buy them out. I left immediately and went to Best Buy and Fry Electronics, spending about $2700 I would have spent at Circuit City.
I have contacted Sirius directly and hope they will be more helful. (I did not want my money back, only an exchange or repair. They said since I did not purchase the extended warranty, they could not help me, despite the fact the standard warranty was still in effect!)
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