I went to the Office Depot at 340 Kamakee Street, Honolulu, Hawaii to make an enlargement of a photo. The Assistant Manager "Ray" (I'm assuming of the copy department) was doing this while eating a handful of nuts from one hand! He tells me that he is having difficulty adjusting the photo. Because I want to frame it, I then tell him "Print it at 16x20 on the 18x24 paper." The 18 x 24 paper is on special with a coupon for $9.99. The previous time I went there, I spoke to a salesperson also in the department who told me it would take 2 days to do this enlargement depending on how many orders would be in front of mines. So he prints out the picture, it comes out RED. The colours are unacceptable and there is little ink droplets left on it. The printout actually fell on the ground because he was not there at it (he decided to help another customer when the printout is 2 feet behind of him...). They print out another picture. It also falls to the ground. A lady picks it up and wipes her hand on it streaking the picture. I point it out to her and she says it is the printer. My father points out to her that she did it while she dusted off the photo on the ground. She makes another print out and is there at the printer so it does not fall to the ground. She rings me up for about $20 and I inform her of the coupon I have from the Office Depot weekly advertisement. She says since it is only a 16 x 20 she cannot give me that price. I tell her the guy behind her told me it would be fine and her reply is "I AM THE MANAGER." She wants to charge me for the other two copies that fell on the ground and was flawed. She tells me several times she cannot give me the price because of my "attitude." I did not curse at her. I did not make a scene. I just merely was telling her that she should honour the price and that the other two copies were flawed. She tells me that she will give me the price "just this once." What makes me furious is that she knew the enlargement was for a funeral. I told her what it was for when she asked me if it was for a party when the first printout. This lack of professionalism combined with a lack of interest in serving the customer compels me to write of this complaint.
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