In November there was a promotion on the Simply Wireless website, stating that for a $50 upgrade fee, a new phone could be attained with an extension of contract. To confirm the offer, the order was placed over the phone, with multiple verbal confirmations of the offer. When the phone did not arrive after more than a week, a follow up call was placed. Once again, the $50 was reconfirmed, and the $7.95 shipping charge was waived due to the phone not being sent, which was due to the fact that the phone was ordered under the name GE, despite the fact that G did not have a Cingular account in his name, but had his number under SE's bill. The misunderstanding was corrected, and the phone was sent out.
Months later, in February, I was charged $400.00 on my HSBC Credit card for breaking a contract with Simply Wireless. I disputed the charge and supported my challenge with the following information:
1. We were misled by the Simply Wireless salesman over the phone (as the honest party I have asked them to provide a recording of the sales call, and of course they have not).
2. There was an original dispute with Simply Wireless due to the fact that GE was updating his phone through SE's current family share plan. It was only after a week of waiting for the phone, and a follow up phone call put into Simply Wireless that it was determined that GE could not be shipped a phone, bc he did not have a current Cingular account. Therefore, the phone had to be sent to SE, the name on the current account, in order to receive the phone. Had there been authorization of a new account, the phone could have been expedited to GE as originally requested, with no delay. This however, was not the case.
3. The new account was set up for an area code that S/G E do not even live in (when bills were received at my house I did not know what they were for, and Cingular could not give me an explanation).
I have gone through the proper channels to get this matter resolved.
According to the May 13th letter which I receieved from HSBC regarding the disputed charge, they are crediting my account for the charge and removing it from dispute status. Simply Wireless only has legal authorization to recover monies through HSBC, which was the original form of payment used to authorize the $50 upgrade phone fee (which HSBC has been notified and authorized to charge), and not through any third party.
Simply Wireless and it's affliated collections agency have continually attempted to recover the monies, despite several attempts at explaining the resolution provided by HSBC. Each attempt at resolution has resulted in rudeness and disrespect from the Simply Wireless representative. The collection agency has also wrongfully reported the dispute to the three main credit reporting agencies, resulting in a negative credit report and subsequent drop in SE's credit score. We have also reported this incident to the Better Busines Bureau, the Florida Dept of Consumer Affairs, as well as the Virginia Dept of Consumer Affairs. Do not let this happen to you! Don't do business with simply wireless and let others know not to either!
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