2/14/08 purchased and paid for new equipment / paid with a check to Jason S. From TransTech Merchant Group
2/20/08 received the equipment through mail and was upset because it was used and not new as he told me it would be.
2/21/08 called the company and told them that the guy lied to me and I did not want to do business with them.
In the month of March I was charged from my account from the company. I contacted the company on 3/13/08 and talked to Jeremy M. (no last name was given)
He informed me to fax a cancellation notice to them. I got my shipping guy to do this.in the cancellation, I stated that this company had no authorization to take any more funds out of my account. Fax confirmation (which all the employees I have spoken with confirm that this is stated on my account records with TransTech Merchant Group 628159001420017)
Amber, Shamika and Amanda. There was another girl on Friday that also confirmed this but I did not get her name. 3/13/08 9:42 A.M. ID# 918173177386
I received a phone call from the company in April, 2 months later wanting me to send the equipment back to them. I told the lady I purchased the equipment. She hung up the phone on me.
On 5/09/08 to my surprise, this company took $432.00 out of my account. Now, the cancellation fax was sent 3/13/08. They waited almost 2 months and took money out without my consent or authorization. The transaction states that it was for equipment swap? There was no equipment swapped and I was under the understanding by Jeremy M. That after they received their cancellation notice by fax and me stating that they have no authorization the account is/was officially closed.
I contacted the company again on 5/16/08 and again on 5/17/08.
The girl I spoke with on 5/16/08 told me the refunds normally take 24 hrs to process and to check my account later on that afternoon. I was upset but agreed to wait.
I checked my account this morning and there was still no refund on the money taken out of my account without my consent.
I called and was upset and ask the girl why I had to wait for their mistake and she said "10 days" it just takes that long. I told her what the other girl had said and she said she was wrong. She also stated that if I gave them a blank check they had authorization to take money out.
I ask her how they could do this when all the other people I talk to at this company can confirm that there is a signed and dated cancellation on file for me from 2 months prior?
I told her that the account had been closed for 2 months and the transaction was a lie there was no equipment swap. I wanted to know what her last name was to document the conversation with her and she would not give it to me. I was very upset; only to get that she did not have to give me that information. I told her that they know all my personal information and have took it upon themselves to dip into my account and steal money they did not have authorization to get and I could not even get her last name?
This is an an awful company!!!
Please stay away from them!!!
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