Usacomplaints.com » Shops, Products, Services » Complaint / Review: Great Fun/Trilegiant - Charged my account AFTER I called them during the trial period to cancel. #300262

Complaint / Review
Great Fun/Trilegiant
Charged my account AFTER I called them during the trial period to cancel

I was encouraged through Great Fun to join Columbia House for a $10.00 rebate which I did. It was written that I could cancel my membership any time during the 30 day trial. I did this after about ten days of joining because I lost my job and could not pay the monthly fees.
I understood it to be a discount company for dining out, etc., but I could no longer plan to utilizie this service.

When I called to cancel, the representative wanted to decrease the price or give me an extra thirty days. I declined and told her that I just wanted to cancel at the end of the trial. She said, "Well, I will cancel you right now then." I told her that was fine. That occurred at the end of March.

Today, on April 29, I find that my account has been billed. The charge is against my debit card and the bank told me that they cannot do anything until the money comes out, then they might be able to refund it. I explained to the bank that I did not authorize this payment, but they said there was nothing they could do at this point. I will see tomorrow, April 30 if I am able to remove or have this money refunded to me.

Evelyn
Davenport, Florida
U.S.A.


Offender: Great Fun/Trilegiant

Country: USA   State: Ohio   City: Westerville
Address: P.O. Box 6129

Category: Shops, Products, Services

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