I've only been with these jerks for a few months and already it's given me high blood pressure! They never uphold their promises, they keep overcharging us, then when someone says they'll fix it, someone else comes along and says "sorry" we're not going to credit you.
We dilligently wrote everything down, time, date, rep's name and badge #, and everything promised (a promo rate of 49.99 for one year) They refuse adamantly to pull the recording of what was promised. Each month our bill gets higher and higher, and you should see the gall! I have contacted the BBB, FCC and now an attorney about dishonest business practices who is filing a class action suit against them although it's about something else (but related).
Their site is: https://www.lawyersandsettlements.com/submit_form.html
I just did this, so I do not know if they will take the case and/or what they charge.
I myself, complained to the BBB and thanks to that, it looks like they are now attempting to make it better. However, their first reponse to the BBB was in fact still a lie. We called them and since we live in the state of Florida, (because they are able to record you, in Florida you are also able to record them) we adivsed them that we were also recording the conversation (which freaked them out a bit but it's the law) and now it seems they are a little more scared to mess with us.
I suggest you look up your law and if it is like it is in Florida, you advise them that you are recording their every word. Ask for a supervisor, get the rep's name and badge number PLS the suprevisor's name and badge # as well.
Florida law pretty much states that if a company advises you that they are recording you, the agreement is mutual.in other words, you can record them and you do NOT even need to let them know. However, it is a good thing to tell them since they will be careful of misrepresenting.
Http://www.calacanis.com/09/12/direct-tv-hd-not-thisnext-just-yet/5#c11796863
The above is a link of customers who have reported Direct Tv and their illegal practices.
Please go there and also file with them. Go to the BBB, go to the FTC, FCC, etc... We HAVE TO STOP THESE CROOKS! We're NOT ALONE!
Also sign my petition:
http://www.Petitiononline.com/scampetition.html
Please, let's all sign so we can present this to the necessary entities rather than fighting alone! Thanks
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