I have only been with this company for a few months, and it has already given me high blood pressure. They never uphold their promises, and they keep overcharging us. Then, when someone says they will fix it, someone else comes along and says "sorry," we are not going to credit you.
We diligently wrote everything down: the time, date, rep's name and badge number, and everything promised (a promo rate of 49.99 for one year). They adamantly refuse to pull the recording of what was promised. Each month our bill gets higher and higher. I have contacted the BBB, the FCC and now an attorney about dishonest business practices who is filing a class action suit against them, although it is about something else (but related). Their site is: https://www.lawyersandsettlements.com/submit_form.html. I just filled out that form, so I do not know if they will take the case or what they charge.
I complained to the BBB, and thanks to that, it looks like they are now attempting to make it better. However, their first response to the BBB was in fact still a lie. We called them, and since we live in the state of Florida (because they are able to record you, in Florida you are also able to record them), we advised them that we were also recording the conversation. It seemed to rattle them a bit, but it is the law, and now it seems they are a little more careful about messing with us.
I suggest you look up your state's law, and if it is like Florida's, advise them that you are recording their every word. Ask for a supervisor, and get the rep's name and badge number plus the supervisor's name and badge number as well.
Florida law pretty much states that if a company advises you that they are recording you, the agreement is mutual. In other words, you can record them and you do not even need to let them know. However, it is a good thing to tell them, since they will be careful of misrepresenting.
The link below is a page of customers who have reported Direct Tv and what they call illegal practices. Please go there and also file with them. Go to the BBB, the FTC, the FCC, etc. We have to stop this. We are not alone!
http://www.calacanis.com/09/12/direct-tv-hd-not-thisnext-just-yet/5#c11796863
Also sign my petition: http://www.petitiononline.com/scampetition.html
Please, let's all sign so we can present this to the necessary entities rather than fighting alone. Thanks.
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