Usacomplaints.com » Shops, Products, Services » Complaint / Review: Walgreens Pharmacy - Faulty Automated Attendant via Phone. #297945

Complaint / Review
Walgreens Pharmacy
Faulty Automated Attendant via Phone

April 21

Our title, tackle and phone numbers aren't available or have you got my authorization like a 3rd party to market these things.

On April 10 I applied the automatic attendant that we purchased constantly and effectively for over 3 years to-order replacements of three prescripts so that as per the requests, I established the pick up period at 2:00 PM the next evening, April 11. I visited the drugstore and was informed from the worker behind the drugstore table (not really a pharmacist) they had never heard about me which I truly hadnot utilized the automatic worker the night time before to-order replacements of my medications. I expected to determine the pharmacist. She apologized profusely and stuffed my medications in about 10 minutes.

On April 19 I applied the automatic attendant to-order replacements of an additonal three medications. The pharmacist (not really a worker) who waited on me explained that I'dnot created this kind of order which easily had it really might have been authorized in thieir pc data-base for medications to become stuffed that evening, April 20. She explained they had needed to fax among my doctors to approve replacements as a result refill expert for Allipurinol had terminated and also the doctor hadn't answered for their fax. Then she explained that I'd authorized a pick up for just one time later, April 21. I'd not. I'd authorized for pickup using the automatic attendant for that very evening I turned up in the drugstore, April 20, that was 24 hours later after purchase the pickup via the automated attendant. I understand that to become accurate since selecting a prompt for almost any evening using the automatic worker apart from "tomorrow" causes a number of inane issues which seems like garble towards the audience. This is exactly why I usually make use of the prompt for pick up "tomorrow."

The pharmacist generously and incredibly courteously filled my additional medications because they had sufficient refill agreement mentioned from my doctor, apologized, again, and defined the very best process to check on to determine when my leftover prescription may have been loaded. I thanked her and informed her of my heavy accusations re the drawback or faultiness of this drugstoreis automatic phone clerk. Because it was Saturday, she recommended that I go back to enroll my comoplaint personally using the drugstore personnel who perform weekdays with whom I'm well-acquainted.

Instead, I chose to make use of this problem procedure, also, in addition to a[ealomg straight to the drugstore team with whom I am personally acquainted. I will do this when of course if I get my last prescription filled.

Really,

Maurice Conn


Offender: Walgreens Pharmacy

Country: USA   State: New Mexico   City: Albuquerque

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google