On Nov 2nd, my daughter was married at the Princess Wedding Chapel. Our doubts started not soon after booking and making the deposit. Every time we called to confirm something we talked to a different person and got a different answer. The week of the wedding we thought everything was going to be OK. As far out as 8 weeks before the wedding friends and family had already booked flights and hotels so Vegas it was.
I fly for Alaska Air group, (Horizon) and spoke with my supervisor, the week of the wedding. He said he knew nothing of the princess wedding chapel but that the hotel that it was in was 1 star, maybe! I called and was once again reassured that they were first rate and all my daughters dreams, and wished would be met. I was told at this time that the lady who booked my daughter was fired for making promises to brides that could not be meet but that all promises to Jennifer would be honored.
We arrived on Nov 1st and went right to the chapel and were shocked. It was not at all what we had hoped for. We meet with Renee, she assured us that everything would be ok. I wanted to get our money back and run, we had already paid in full. My daughter was so upset that she said lets just do it here "Renee said it would work out". Well what could go wrong did. The limo was to pick up the bridal party at our hotel at 3:15pm. The bridal party waited until 4pm and then took a cab.
The same happened to the groomsmen. My daughter showed up mad and upset only to get more upset to find that she could not get into the dressing room because there was already a bride there who's wedding was already an hour late. The flowers looked old and used, the pictures were a joke, orange and heads cut off, eyes closed. She promise that there would be someone to check names at the door for the banquet, there was not and when asked why she said well I am going to do it as soon as I finish the pictures, but in the meantime the buffet manger is upset that the guest are not in and seated. It was just one mess after another.
The web site misrepresent, trust me it is not as nice as it looks, they boldly lie to you, telling you what ever you want to hear with the pretense that they just want you to be happy. If that was true they would have told us up front that they could not meet our needs and sent us somewhere else.
We leave Vegas with bad memories, bad pictures, a bad video and a desire to never return. I am writing because I want to prevent some other family from be ripped off by the Princess Wedding Chapel. They lie, o' how they lie, and so does there web site. This Bride was our only daughter and child who's wedding was a complete mess. MY daughter does have a contract. My only daughter's wedding goes in the horror of wedding of the year book. Please, Please don't let them ruin someone elses special day.
Thank you,
Kathryn
Tacoma, Washington
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