I found out a few days ago when I went to look at my Verizon Bill that I was being charged for a "need the info" service. I had never heard of it. It was 19.95 plus taxes which came out to 21.15 extra onto my bill.
I promptly called the toll free number to find out about this charge. The person that answered put me on hold for 3-4 minutes and then finally addressed my question. She insisted I signed up for this service "online" and promptly reads off an email I had years ago. This apparently was the email that was used for the "signup". It was a defunct adelphia.net email and I hadn't used it quite some time. The company went bankrupt and I no longer have access to it. I told her this and that obviously the order was fraudulent.
I thought the connection went dead because there was silence and I had to say "hello" a few times. She finally responded that she would cancel my service but I would have to pay the previous charges. I said I did not authorize the service. And shouldn't have to pay She says she has to go by the internet order. I ordered the service so I have to pay.
At this point, I am frustrated and angry. I demanded to speak to her supervisor or even the head of the company. She said she would transfer me and the number rang and never was picked up. I tried calling back but no answer.
I called Verizon and they said they would take the charges off the bill but that ILD would probably bill me direct. I am NOT paying this charge. I have filed complaints with the FCC and the consumer bureau and will continue to address this fraudulent company. I have sent them a letter which states my position (as I can't get them on the phone) and also states I am reporting them.
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