I bought two sets of motorcycle saddle bags from Leatherny. Both item descriptions described the bags as being "treated for water resistant". Within minutes of installing one set of bags on my bike it began to drizzle. My bags immediatel began to bubble up and orange peel.
I emailed Leatherny and sent a pic of the damage. I asked for a replacement or refund. Their response was: "Thank you for your purchase! Yes the bags are water treated but not water proof. We have water proof bags in other auctions. Have a blessed day!"
Huh? If the bags were water treated like the auction said they were they would not have been damaged. So I asked what the difference between water treated and water proof was. They replied that water proof meant the contents in the bags would not get wet and water treated meant the leather would not get damaged by water.
Ok, my treated bags got wet and were damaged. I sent them a picture of the damage. What part of these water resistant treated bags got wet and were damaged did they not understand? Again I asked for a replacement or refund. I was told to ship the bags back to them in North Carolina at my expense and after a manufacturers inspection (the bags are made in Pakistan!) they will either deny my claim and ship the bags back to me after they recieve postage from me or send me new set. I was not about to spend $15 to send a $40 item back to the seller knowing that I may have to send another $15 to get them back. Terrible customer service.
I filed a PayPal claim and after a few more ridiculous run around emails I escalated it to a dispute The very next day the bags I bought for ny wifes bike got wet and they too were damaged!
Then a get an email from Leatherny saying that their record show I have yet to pay for the item! I paid, you shipped!
Stay away from Leatherny. Their customer service is terrible. Their auctions are misleading. Their products are cheap.
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