In January we received our first bill from Idearc Media, Inc. Not knowing who they were, we investigated and found they were handling the Verizon Print Directories. We decided to cancel since the directory was really of no use to us.
After notifying Idearc in writing that we wished to cancel we were informed that we could not cancel until September.
Since this company was new to us and we had not received any explanation of the change and we had not received a renewal notice, we feel we are being taken advantage of.
We asked for a copy of the written contract and were told that the contract was verbal and was made by an employee in our San Dimas office which has been closed for 2 years. We were able to obtain a copy of the third party verbal verification, but nothing else.
Today tried again to get to the bottom of things and I was transferred at least 5 times and was hung up on twice. Eventually I encountered Elliott Levi who told me that we are on automatic renewal and that renewal notices are rarely sent out and would have gone to our non existent San Dimas office. He told me that if there was no response to the notice then the assumption is to publish the ad. All cancellations must be in writing.
We did not have the opportunity to cancel because we were not informed of the renewal until we received the first bill. At that point, it was too late.in addition, the bill came from a company we did not recognize.
Idearc has used unethical business practices to force us into paying for advertising we do not want. The dollar amount may be small, but we may sue just on principle.
Idearc... Be warned!
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