Complaint / review text:
My boyfriend and I bought a GE microwave from Walmart — one that they (WM) has exclusive rights to sell — and within a year the Microwave broke. Just completely would not heat up food any longer. After calling GE they told us to take the microwave back to WM and get a new one because that is their warranty policy with WM. If it's within one (1) year, then WM can either issue a refund or replace the unit with an equal GE product. Well, we just wanted a microwave... No brain surgery here.
When we called (because we didn't want to lug it down to the WM) the manager stated it was over the 90 day return policy period and they refused to replace the item even though their agreement (as per GE) is to replace it within a year if the item breaks due to defection. We went back and forth between GE and WM for days and then gave up. We ended up buying another microwave ($100 for a year of use can get pretty expensive) from another retailer... And it was NOT a GE — we also went and bought all new appliances for the kitchen — none of which A) came from WM or B) were GE.
Both companies in my opinion can rip you off in a heartbeat and not look back.
They should be a shamed of themselves.