I spoke with Mark today, and I guess what is happening is that he's not willing to issue a refund. He wants me to keep letting him book leads. The problem of course is that those leads are bogus.in 2 months of booking, I had 1 lead that looked OK, but had to be rescheduled. The final result? That one OK looking lead ended up canceling. Most of the "leads", and I use the term VERY loosely, told me at the door that they didn't want me there.
Of course Mark tells me that quote "I don't believe all of those leads could have been bad". He also accused me of slandering my company. If that is true, then sue me. I haven't reported anything that isn't true. Mark is destroying his own character by telling me to "go f*ck myself" on the phone before hanging up on me when I first asked for a refund because this arrangement wasn't working out and I had to file a complaint with the BBB. Mark insists that I'm ruining his business, but he is the one embarrassing me by bullying people on the phone using my name and pretending to be me (which I found out near the end of the so called "campaign").
I also have a serious problem with people who lie, like mark sugarman. Mark promised a refund, and I requested a refund 3 separate times per Mark's request via email, which HE AGREED TO (the refund). Then, he welched on the refund. I can't say I'm surprised. His answer was to "sue him" in court, in which case he'd counter-sue for "slander" or some such thing. Which means, in Mark's world, complaining to consumer advocacy groups is "slander".in any case, it's not worth the money for me to fly to California from NY to sue him in small claims. It's awful, but that's how the legal system works. I'd spend more money getting there and back (plus a place to stay) than I could ever get back from him... Plus, I have a sneaking suspicion that it would be a pain to collect anyway. I say that because I called his office and somehow was able to listen in on a conversation he was having with what sounded like a debt collector trying to get Mark to verify information. Mark yelled "how much money do I owe you!!!???" into the phone and then hung up on the young sounding gal. I don't think I was supposed to be on the phone... I think someone pushed the wrong button on the phone and opened up more than one line by mistake.
Mark says he has "proof" of production on his part, which would amount to making phone calls. But I didn't pay him to make phone calls, I paid him to book sit down appointments, which I never got. But I guess that's good enough for Mark. To boot, because the refund is stated on the website and not in any contract, he's not going to honor it. Either way you slice it, it's shady business practices. This is a classic case of someone not standing behind their work.
When a customer is not getting good service, a good solution is not to offer more of the same quality service. It's a worthless "make good" offer.
By the way, if you do business with Mark, his favorite thing to do is talk over you and try to bully you off the phone when you voice a concern about the bad service your getting. Either that, or he'll yell into the phone and hang up on you. I guess if he feels like he's getting the last word, he can feel good about that.
My suggestion is to not do business with him. He is the most unprofessional, rude, and obnoxious individual I've ever done business with. I think the only reason he was ever nice to me for 1 week was because we discussed me removing my complaints from rip off report and the BBB.
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