Requested many items for sale and shipping to spouse at her college on February 10 in the FTD.com site for that quantity totaling ($56.98) for that item and one more ($25.98) for that "delivery and handling costs" for shipping collection on Valentines Day January 14. These things which were bought were situated in a unique area about the FTD.com site designated "Valentines Day". The purchase figures for both products bought were # FNM1695386 and FNM1695385 and also the shipping day selected and designated about the bill was Feb 14. An additional charge for shipping on Valentines Day was additionally billed which introduced the sum total to ($82.96). Came house on February 12 and unearthed that FEDEX had previously shipped the deals to function handle about the 12th, which another person had authorized for that deals in her location. I instantly named FTD.com customer support and spoke having a customer support broker when it comes to this shipping issue. I requested the broker to get a cause the product was shipped inadvertently two times earlier when my spouse wasn't actually operating. The broker explained that her boss was required since she'd just been employed by 5 times about the telephones. Following a couple of minutes the broker returns and claims the cause the shipping was created about the 12th is basically because when FTD.com uses FEDEX or different shippers these products may appear "BEFORE" the day given. She subsequently explained that there is a little state for this someplace on the site, but couldn't inform me where you can think it is. I went and REPURCHASED another product which may be delivered via FEDEX within the same method and select Feb 14 whilst the shipping day which is exactly what the site confirmed within the container designated "DELIVERY OPTIONS"... It says the following: " this is sent to MO 63366 via Fedex, DHL or advantages on Thu. Feb 14 " That's ALL that it claims. And everywhere else on the site it claims the way you have to buy NOW FOR DELIVERY ON VALENTINES DAY. Its on every portion of the web site. The corporation IS ACTUALLY deceptive individuals with unique shipping times METHOD before Valentines day-so they are able to create extra cash off the customers after which conserve money themselves by delivery on the time sooner than marked. I ask anybody in the BBB to visit the web site and select a product for shipping on the particular evening after which observe how their website means out that FEDEX might just provide them anytime that it wishes, whatever the day given from the customer and TAKEN CARE OF. This really is an outrage and also the customer support at FTD.com declined to provide any kind of reconciliation for this issue.
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