When I called and placed my order I was told that it would be delivered by 2:00 PM. At approx 2:30PM, I contacted the store to inquire if the flowers had been delivered. I was told the delivery log was with the driver and yes it should have been delivered. I contacted the person I sent the flowers to, my husband, and discovered they were not delivered as I was told. I then contacted the shop again at approx 2:38PM and was told they were put down to be delivered between 2-3PM. I reviewed the conversation I had when I placed the order. I own my own company here in Indianapolis and record incoming/outgoing calls on my business line. I was told the flowers would be delivered by 2:00 IF I placed the order then, which I did. Not to mention, the paper says "Deliver by 2PM if possible"!!! I am not sure why the lady I spoke to the third time did not see that I was upset with her answers, but she did little to comfort my frustrations. Then tonight, looking at the flowers, they look HORRIBLE! Not only do I have nats all over my desk, I have flowers that are dried and dying, along with foliage that has yellow tips and eaten away by bugs to the extent that there are bite marks all over several of the leaves. I am highly disappointed and do not feel that your company lived up to their reputation of "beautiful flowers and prompt service" I will never recommend your shop nor will I ever bring my business back. I also have taken pictures of the ruined, dying flowers for your viewing pleasure. Let me know if you would like to view them. Thanks for making what should have been a pleasant surprise for my husband a horrible one. When I spoke with the owner Mimi, she began yelling and cutting me off in a recorded call. (I record incoming/outgoing calls at my office) She attempted to argue with me and I had to hang up on her to avoid her breaking my ear drum. She then called my husband at work!!! I was also not surprised to hear that this place has lost alot of customers because of their poor service.
I have never encountered anyone that was as rude and unprofessional as this woman! How she manages to stay in business is beyond me! Hopefully by seeing this report many of you will SAVE YOUR $!
I have since found another flower shop that offers great prices and beautiful quality... It just so happens to have alot of these upset customers from Nana's going to them now too!
Mimi, you are a horrible person to deal with! I hope that you think about the ways you acted and yelled at me. Any time you want to hear the conversations, you have my number... Feel free to call me!
I also will be filing a report with the BBB so that it is on her record.
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