Fidelity Data Marketing Group is a lead generation company, in this case live transfer reverse mortgage leads. The live leads were to meet the specific criteria of the reverse mortgage program, express an interest in learning more about the program, and be on the phone line when transfered.
I purchased 20 as a test of their service. The owner Douglas Ross assured me that any leads which did not meet the agreed criteria or indicated they where not interested when transfered would be replaced. This did not happen.
I will say we received 20 calls. The problem is many did not meet the agreed upon standards. Others told the operator they did not wish to be transfered, but were transfered anyway.in all I requested replacement on 14 of the 20.
After some email and phone conversations, Doug agreed to look at the 14 I wanted replaced. Two days later we received an email stating that Fidelity had tried to transfer 3 leads but we could not be reached. Odd considering my inbound phone room was operating the entire time. The written information on the 3 leads was attached in the email. They proved to be just like all the others.
Since that contact there has been no response to any of my phone calls or emails. It's clear that they have no intention of living up to our original agreement.
Don't make the same mistake. Steer clear of Douglas Ross and his company!!
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