I decided to order favors for my sister's baby shower online. After looking around, I found www.bulksalts.com.
I ordered 25 personalized bags filled with bath salts. I was impressed with the option of choosing your own ribon color, salt color and scent.
The website claims that orders are shipped within 1-2 days. It also claims on the site: "If you need your order by a certain date, be sure to email us or include a note with your payment." I was a little worried that the shipment may come a little late. I sent an email asking if it would be necessary to pay for express shipping.
Thw website also claims: "We pride ourselves on customer service by offering 24/7 Live Help via the Live Help Button to the left, along with phone and email support. If you are not happy with your shopping experience at www.bulksalts.com in any way please feel free to contact us and we will be sure to make any necessary changes before your next visit."
Although the money came out of my paypal account, I never recieved my order. I have sent countless emails, and left several messages on their voicemail. No one picks up the phone, and no one responds to my emails. The live help button referred to in the above paragraph now reads "Sorry, live help unavailable."
I was forced to make my own bath salt bags the day of the shower. I feel irate that I have been ignored up until this point. I am so glad that I found a way to warn others!
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