I signed a contract with WorldCom in May for three cellular phones. I never received monthly invoices for any of the cellular phones. After six months lapsed, I received three invoices in excess of $500.00 each which requested payment in full.
I contacted WorldCom and explained that I never received monthly invoices and that they could not expect me to make the full payment on all three phones. I was advised by WorldCom that they were behind on their billing and that they expected full payment or the phones would be disconnected. I advised them it was impossible and that it was their fault not mine that I never received an invoice, so how could they expect the full payment. At that point I started to make payments of $50.00 on one cellular phone and requested my contract be cancelled. They advised that as of May 23 my contract will expire.
I was advised via U.S. Mail that my accounts were being sent to collection if payment was not paid in full. I have paid the amount due and owning on one cellular phone but two remain outstanding.
Because of WorldCom's failure to send my invoices monthly and having them sent to collection have damaged my excellent credit. I have tried contacting them via telephone and the voice message says that "we are experiencing a high number of calls at this please try your call later" and by via e-mail but apparently the e-mail is not valid.
There seems to be no way of contacting WorldCom only the collection department, Progressive Financial Services, whom I also explained my situation with WorldCom.
WorldCom should compensate me and any other individual who has had this same experience as well as compensate me for damage to my name/credit.
Minerva
Chicago, Illinois
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