Deceptively used recording of consumer's voice to confirm order of $400 cd rom directory and then refuse to take back
Attempted rip-off by company called NBIE - (National Business Information Exchange) for CD version of Corporate Telecom Directory. Called me one day at the office to say they were confirming an order my boss had supposedly made over the phone and they needed our shipping address. I was wary about giving them any affirmative answer like "Yes" or "OK" because I had heard about these type of scams. They eventually said they would send it for free and if I did not want it I could send right back.
I hung up and 5 minutes later I got a call from another company stating they were just the shipping company and needed my shipping address. Since I had just given them my address I wondered why another company called back.
About a week later I received a CD in a small envelope with an invoice for $399.00. I never opened it and called the phone number on the invoice to say I did not want it and would be sending it back. They informed me I would have to pay a restocking fee of 10%. When I requested they prove to me who exactly ordered the CD they said I did. I then refuted this and told them they had told me that my boss had ordered it and they just called me to get the shipping address, twice. When I again requested they prove this to me they connected me to some supervisor who had a recording of me saying "That is correct". Just three words. They did not have the rest of the recording. Just me, obviously confirming my shipping address and not a definitive "Yes" or such. They had no recording of my boss or any any other part of my conversation. I told them this was a scam and would be contacting the BBB and their local sherriff's dept.
When I called the local Sherriff in their town he went by the address and called me back to tell me it was a small house owned by a few people. Not a very corporate looking establishment like their letterhead and product purported. Turned the matter over to my lawyer. Suggest you steer clear of this scam and not talk to anyone from an obscure company like NBIE - National Business Information Exchange.
Britton
Middleburg, Virginia
0 comments