So first off all, I decided to get a Burberry scarf for my husband for Christmas. He loved it when we were shopping at Saks 5th Ave in New York. I love shopping online and looking for good deals.
$146 for Burberry scarf sounded good to me. So I ordered it on December 9th to be sure I'd get it before Christmas.
To be sure. Hmmm. I recived it on December 26th. When I realised I wouldn't get it by Christmas I got my husband something else promising him surprise after Christmas. On 26th I worked so I sent my husband to the post office. On a phone with him I found out the package came from China what made me very upset. Burberry from China? When they advertise a scarf as made in England... Long way to USA.
So yes, we opened it, and 100% cashmere appeared to be maybe 1% cashmere. The scarf was itchy and DID NOT look real. So I emailed runwayco.com expressing my dissapointment and fact I could get same fake item in Chinatown for $20. Their answer was:
"RUNWAYCO is an escrow agent for many seller's worldwide... RUNWAYCO does not guarantee any item to be an original...
Trademark Use Laws vary from Country to Country and in China and the European Union, it is perfectly leal and legitimate to use and to sell replica items, not otherwise available elsewhere. RUNWAYCO advertises and escrows on behalf of our seller's like many large online companies, such as Ebay, Paypal, and DHgate, which advertise and escrow replica items in the Billions of Dollars. We are certainly sorry to hear that you are not satisfied with the value you received as 99.2% of RUNWAYCO customers are, but unfortunately RUNWAYCO does not accept returns. Please make sure before purchasing an item that you read the terms of service, refund policy, and/or the legal disclaimer before purchasing an item in the future because they do exist for your protection as well as ours."
Yes, replica items. Too bad they don't put "replica" word before "Burberry" at the website. And $146 for replica is a little expensive (I got a real one at Saks yesterday for $186)
Now I'm finding out there's no refunds, and after reading somebody's else report I doubt I could exchange it. But on the other hand... Exchange for what? Fake jeans or stained shirt? Hmmm.
Be aware and please DO NOT THINK ABOUT BUING DESIGNER ITEMS ON THIS WEBSITE. IT IS A REAL RIP OFF!
Ivona s
new york, New York
U.S.A.
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